This website is operated by Them Design Ltd of The Frames Studio 303, 1 Phipp Street, London, EC2A 4PS. Vat registration 839740102.
Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
We take information privacy seriously and want you to be assured that your personal information is safe with us.
In order to provide our service and to better understand our customers we sometimes collect information about you. This policy explains the following:
- what information we may collect about you
- how we use information we collect about you
- when we may use your details to contact you
- whether we will disclose your details to anyone else
- your choices regarding the personal information you provide to us
- what to do if you are unhappy with our use of your data
We are regulated under the General Data protection Regulations and The Privacy and Electronic Communications Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
What information will Them collect?
When you access our websites, or sign up to any services such as newsletters, we will receive personal information about you. This can consist of your name, email address, work postal address, telephone number or mobile number, as well as information collected about your use of our websites (this could include your IP address).
We will not knowingly record your home address or phone number. We will also not knowingly record special categories of personal data: racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data or biometric data. Additionally, due to the nature of our business, branding and communications, we only deal with adults. Please do not supply personal information if you are under 18 years of age.
We may enable you to sign-in via a third-party service, such as a social media provider like Facebook or Twitter. If you choose to sign-in via a third-party application, you will be presented with a dialog box which may ask your permission to allow us to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible).
How will Them use the information it collects about me?
We will use your personal information to:
- Optimise our website to ensure an enriched personalised experience
- Deliver any services you have signed up for like newsletters or blogs
- Contact you about the services we offer
- Find out if you are interested in our services
- For example, if you’ve given us your details, allow cookies and are a frequent visitor to our site, our software may select you. We do this by scoring actions (eg: pages visited & number of visits). Those with higher scores may receive marketing communications from us.
Additionally, you can opt out of marketing by emailing us [email protected]
We are a commercial organisation – looking to grow our business, pay employees and make a profit. We are keen to promote our services to you and your business. For this reason, we have a legitimate interest in processing information you supply us. If we are in direct conversation with you or your company our lawful basis for processing may be in anticipation of a contract. If you have any questions email us at [email protected]
Will I be contacted for marketing purposes?
When you choose to supply us your personal information, for example via our website or during a conversation, we believe that you would reasonably expect to hear from us about services that we offer or information that we believe may be of interest to you.
You have a choice about how your information is used and you can decline at any time – either by clicking the link in every marketing communication we send or by emailing us at [email protected].
Will Them share my personal information with anyone else?
We will not share your personal information outside of Them unless we are specifically required to do so by law or if we contract elements of our operations outside of the company, for example, direct mail processing.
If ownership of the company were ever to change your personal information may be transferred to that new owner. If this were ever the case you would be contacted to confirm that you are happy with this.
How long will Them hold my personal information?
In general, we will not retain the data obtained through this site for a period longer than is necessary for achieving the purposes for which they were collected, or as long as the law prescribes. We will review and cleanse our database every 6 months.
Where will Them send my data?
If you are a UK or European Union resident we need to inform you that your personal information may be sent outside of the EEA (European Economic Area). As an international business, our digital storage or the digital storage of our may be located outside of the EEA.
You can be assured that we have legally binding/European Union approved agreements in place between all Them companies and with all contractors to protect the security and use of your personal information.
How will Them keep my data safe?
We take data security seriously. We employ multiple measures to ensure your personal information is kept safe. These include comprehensive staff training, data encryption, IT security measures, physical security and legally binding, European-Union approved, contracts between our offices and with contractors we use.
Can I delete my data?
You can contact us at any time and request that we delete the personal information that we hold and process. Email [email protected].
We will delete the information we hold, keeping only a minimised version which we will use to ensure that we do not contact you again in the future.
Can I find out what personal information Them holds about me?
If you are a UK or European Union resident you can ask for a copy of the personal information we hold about you and can have any inaccuracies corrected.
Write to us at the address below or email [email protected]. In order to confirm your identity, you will need to provide copies of two forms of identification from the following: driving licence, birth certificate, passport, utility bill*, vehicle registration document or bank statement*
* less than 3 months old
We will respond to you within 30 days of confirmation of your identity.
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V2.25 September 2020
How do I make a complaint?
We take our privacy obligations seriously, we will make every effort to ensure that you are happy with our activities and that they are completely lawful. However, if you feel that we have fallen short of these standards in any way please do contact us at [email protected].
If you are a UK, EU or EEA (European Economic Area) resident and are not satisfied with the resolution of your complaint you can complain to the local Supervising Authority; the Information Commissioners Office www.ico.org.uk
If you have any questions about this policy or the information we hold about you, please contact us by:
e-mail: [email protected]
post: Them Design Ltd. 3.03 The Frames, 1 Phipp Street, London EC2A 4PS
telephone: 020 8065 5407