Privacy 
Policy

LAST UPDATED: 27 AUGUST 2026

Them Design Limited (“THEM”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, work with us, download one of our resources, or provide your details through our advertising and marketing activities.

For the purposes of this Privacy Policy, “personal information” means information relating to an identified or identifiable individual and includes “personal data” as defined under applicable data protection law.

Who we are

Them Design Limited is a design studio based in London.

Them Design Limited
3D1 Zetland House
5–25 Scrutton Street
London
EC2A 4HJ
United Kingdom

Website: www.them.co.uk

For questions about this Privacy Policy or how we use your personal information, please contact:

dan@them.co.uk 

Information we may collect

Depending on how you interact with us, we may collect information including:

— Your name
— Email address
— Telephone number
— Company or organisation
— Job title
— Information you provide when making an enquiry
— Information you provide when requesting or downloading a resource
— Information you provide through forms on our website or through advertising platforms such as Meta or LinkedIn
— Correspondence between you and THEM
— Technical information about how you use our website, such as your IP address, browser, device and website usage information where applicable

If you become a client, supplier or business contact, we may also hold information necessary to manage our professional relationship with you.

Meta, LinkedIn and other lead-generation forms

From time to time, we run advertising campaigns on platforms including Facebook, Instagram and LinkedIn.

If you choose to submit your details through one of these advertisements or lead forms, we may receive information such as your:

— Name
— Email address
— Telephone number

We use this information to provide the resource, information or service you requested.

For example, if you request our Workplace Trends report, we will use your details to provide access to the report.

We may also contact you to follow up on your interest, ask whether the resource was useful, or discuss THEM's services where we believe these may be relevant to you or your organisation.

The platform through which you submit your information may also process your personal information in accordance with its own privacy policy.

You can ask us to stop contacting you for marketing purposes at any time.

Information obtained from other sources:

We may also obtain personal information from sources other than you, including publicly available professional profiles, company websites, business directories, referrals, professional contacts, social media platforms and other business information sources.

This may include your name, job title, company or organisation, professional contact details and other information relevant to our business relationship or business development activities. Where we obtain personal information from another source, we will use it in accordance with applicable data protection law and this Privacy Policy.

How we use your information

We may use personal information to:

— Respond to enquiries
— Provide resources, reports or other content you have requested
— Communicate with prospective and existing clients
— Arrange meetings, calls or consultations
— Provide and manage our services
— Maintain our business relationships
— Send relevant news, insights, invitations or information about THEM and our work
— Understand how people interact with our website and marketing
— Improve our website, content, services and marketing
— Meet our legal, regulatory and accounting obligations
— Protect our business, website and systems from misuse or fraud

We will not sell your personal information.

Data minimisation:

We only collect and use personal information that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.

We will not collect or retain personal information that is unnecessary for those purposes.

Where appropriate, we will take reasonable steps to ensure that the personal information we hold is accurate, kept up to date and retained only for as long as necessary.

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Consent — where you have actively agreed to a particular use of your information.

Legitimate interests — where using your information is reasonably necessary for our business and those interests are not overridden by your rights and interests. This may include responding to business enquiries, maintaining professional relationships and relevant business-to-business marketing.

Contract — where processing your information is necessary to enter into or fulfil a contract with you or your organisation.

Legal obligation — where we need to process information to comply with the law.

Where we rely on consent, you can withdraw that consent at any time.

Marketing communications

We may occasionally contact you about THEM's work, services, events, insights or resources where you have asked us to do so or where we otherwise have a lawful basis to contact you.

You can opt out of marketing communications at any time by using the unsubscribe option provided in an email, where available, or by contacting dan@them.co.uk.

We may still contact you about an existing project, enquiry, contract or other non-marketing matter where necessary.

Our electronic marketing activities are carried out in accordance with applicable data protection and electronic communications laws, including the Privacy and Electronic Communications Regulations (PECR), where applicable.

Who we share information with

We may use trusted third-party service providers to help us operate our business, website and marketing.

These may include providers of:

— Website hosting
— Email and communications
— Customer relationship management
— Analytics
— Cloud storage and business software
— Advertising and social media platforms
— Professional services such as accountants, lawyers and IT providers
— Where appropriate, these organisations process information on our behalf and are required to handle it securely.

We may also disclose information where required by law or where necessary to protect our legal rights.

International transfers

Some of the technology and service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection in accordance with applicable data protection law.

We will also take reasonable steps to ensure that any third parties receiving personal information outside provide appropriate protection for that information and process it only in accordance with our instructions and applicable data protection requirements.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including maintaining appropriate business records and meeting legal, accounting or reporting requirements.

How long we retain information will depend on the nature of our relationship with you and why we hold the information.

We periodically review the personal information we hold and delete or anonymise information that is no longer required.

Cookies and website analytics

Our website may use cookies and similar technologies to help it operate, understand how visitors use it and improve the experience we provide.

Some third-party services used on our website may also place cookies or use similar technologies.

Where required, you will be given choices about non-essential cookies through our website's cookie controls.

You can also control cookies through your browser settings.

Links to other websites

Our website and communications may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices of those organisations, and we recommend reviewing their privacy information when providing personal information to them.

Keeping your information secure

We take reasonable technical and organisational measures to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably need it for the purposes described in this policy.

Your rights

Under UK data protection law, depending on the circumstances, you may have the right to:

— Ask for a copy of the personal information we hold about you
— Ask us to correct inaccurate or incomplete information
— Ask us to delete your personal information
— Ask us to restrict how we use your information
— Object to certain uses of your information, including direct marketing
— Ask us to transfer certain information to you or another organisation
— Withdraw your consent where we rely on consent
— To exercise any of these rights, contact dan@them.co.uk.

We may need to verify your identity before fulfilling a request.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services, marketing activities or legal requirements.

The latest version will be published on our website and the date at the top of this page will show when it was last updated.

15. Contact us
If you have questions about this Privacy Policy or how Them Design Limited handles your personal information, contact:

Them Design Limited
3D1 Zetland House
5–25 Scrutton Street
London
EC2A 4HJ
United Kingdom

Email: dan@them.co.uk